Port Waratah

Help and Resources

Help and Resources

System documents and guides

Policies

Definitions

Registration: Following the process to register in the Port Waratah Workforce Management System. In this process, contracting companies are categorised to determine the type of documents Port Waratah requires to onboard them. This categorisation also determines the requirements of the Health, Safety and Environment Review, which is completed when a company’s current Accreditation expires.

Health, Safety and Environment Review: A review of a company’s safety and environmental management systems. A current accreditation from Port Waratah or NCIG will be recognised against this requirement.  The Heath, Safety and Environment Review must be completed in the Workforce Management System when a company’s current Accreditation expires.

Helpful resources

Our Knowledge Base now provides comprehensive guidance on various aspects of our system. This includes instructions on accessing your account and registering, navigating our supplier portals, managing roles and worker subscriptions, setting up and using the Workforce by Avetta Mobile App and other support materials.

The Business Rules specify the requirements of the documents you upload in the system. Ensuring your documents meet these requirements will save time and have your business and workers approved faster.

  • Adding and Removing a Cardholder

Workers can be removed from your company by an administrator directly in the system. Instructions on how to complete this process are available under the End Employment sub-heading of this page: https://kb.pegasus.net.au/display/WFMS/Supplier+Portals

Safety Management System Review links

Frequently asked questions

Please click to expand the FAQ below.

Where do I register in the system?

Start by registering your company – click REGISTER NOW button at the top of the page.

Refer to the information on this website to help you navigate and use the system, including the user guides at the top of the page and the instructions on the Registration Process page.

How much does it cost to register a business?

The cost to join the program is based on the level of compliance required for your business and the type of services your company offers.

Please note that adding additional clients in the Avetta system may increase your annual membership cost. Any increase will be generated and charged via future invoices

How do I renew?

The annual subscription fee will be automatically deducted from your account at the time of renewal. If you are required to do an annual assessment, you will be notified to log back into Connect to resubmit.

How can I get a refund?

If you believe you need a refund, follow the instructions here.

Membership and billing

If you have questions about your invoice or membership, click here.

How do I add and manage users?

If you need to add additional users, click here for instruction.

How do I remove a client connection?

If you choose the wrong Whitehaven site or accidently add another client, click here for instructions on how to remove the connection.

How much does it cost to register a worker?

Worker Induction and Competency Management costs $76.76 + GST per person for the first year for the management of roles, verification of documents, online induction, and supply of card. Annual renewal costs $76.76 + GST per person, and replacement cards are $34.50 + GST. A tax invoice will be supplied on payment.

What documents do I need to upload to register?

Company:

The documents you upload will depend on the work your company does for Port Waratah. They may include but aren’t limited to:

  • Insurances such as Workers Compensation and Public Liability
  • Workers Compensation Insurance
  • Professional Indemnity Insurance
  • Company Trade Licences
  • Safety Management System (SMS) documentation or AS/NZS4801 compliance information

Workers:

The documents you upload will depend on the worker’s role, and may include::

  • Passport-sized photograph
  • Generic induction cards
  • High risk licences
  • Trade or tertiary qualifications
  • Certificates or statements of attainment

What benefit does the system have for contractors?

Registration ensures workers are qualified to access Port Waratah sites. It allows you to keep your company and worker’s safety information up to date in one place online, and to ensure insurances, qualifications, licences and online inductions are always correct and current to work safely on site.

Benefits include:

  • join an online database of trusted and qualified businesses and workers
  • have higher quality work opportunities because you can prove you’re fit to work
  • maintain an online, portable profile
  • receive electronic reminders to stay compliant and ready to work
  • have licences, competencies, inductions, and documents verified by qualified auditors and industry specialists
  • manage your own profile – roles, competencies, and training – in the system at any time, 24/7
  • access a support centre of industry and software specialists if you need help reaching compliance or navigating the system.
  • enjoy a transparent cost model

Do my subcontractors need to register?

Yes, your subcontractors will need to register their workers. They will only be validated when a Port Waratah contract administrator has given the company approval to operate on site.

What site access cards will workers receive?

Workers without Port Waratah site access cards will receive two when registered for the first time or booked for induction/re-induction:

  • a card, and
  • a blank card with a Port Waratah sticker to be used for site access

Workers with original Port Waratah site access cards will receive a card when registered for the first time or booked for induction/re-induction. Their existing Port Waratah card will still give them site access.

 

 

What do I do with my site card that has a sticker with an expiry date on it?

Please contact your company administrator to have your re-induction booked.

Workers with original Port Waratah site access cards will receive a card when booked for re-induction. Their existing Port Waratah card will still give them site access.

Who do I contact if I have questions about the system?

You can contact Avetta, who manages the system on behalf of Port Waratah. Visit Contact Us for details.

 

Can I fast track an application?

Yes, We offers an escalation procedure.

We understands that there are times when you’ll need your data application or access ID cards to be processed faster than our standard delivery time of two working days.

Click to review the Data Escalation Policy.